Contact
Talk to the Metrico team.
Questions about Shopify setup, provider connections, privacy, billing, security, or advertising intelligence can be routed through the support address below.
Last updated: September 30, 2026
Merchant support
When contacting support about a connected store, include the store domain and a short description of the issue. Do not send provider access tokens, passwords, API keys, or other secrets by email.
Privacy and deletion
Identify the Shopify store and contact us as an authorized store owner or administrator. Data-deletion requests follow the verification process described on the Data Deletion page.
Security reports
Use the same address with “Security report” in the subject and follow the Responsible Disclosure guidance.
Data-processing questions
Contracting, privacy, and DPA questions can reference the public Data Processing Terms and Subprocessors pages.