Refund policy
Billing should match the terms shown at purchase.
This page provides Metrico's public baseline for subscription billing and refund requests. The checkout, order form, payment-provider terms, and applicable law can add or override account-specific rights.
Last updated: October 2, 2026
Shopify billing
Metrico app fees are approved and charged through Shopify. Metrico does not collect payment-card details. Manage plans from Metrico → Plan & billing; uninstall the app in Shopify Admin to cancel. Approved adjustments to Shopify app charges are handled through Shopify's app-billing process.
Trials
If the active checkout offers a free trial, the trial length and conversion to a paid subscription are the terms shown when the subscription is started. A merchant should cancel before the displayed trial deadline if it does not want the subscription to renew into a paid period.
Cancellation
Cancellation stops future renewal according to the billing terms attached to the active subscription. Cancellation does not automatically make past subscription periods refundable when the service was available for use.
Incorrect or duplicate charges
If you believe Metrico charged the wrong amount, charged the same subscription more than once, or continued billing after a cancellation should have taken effect, contact support with the account email and billing reference. Do not send full card numbers or payment credentials.
Refund requests
Refund eligibility is reviewed against the checkout terms, the circumstances of the charge, service availability, payment-provider rules, and any non-waivable rights that apply under law. This public page does not remove statutory cancellation or refund rights that a customer cannot legally waive.
Provider and platform charges
Metrico subscription fees are separate from advertising spend, Shopify fees, app-store fees, payment-provider fees, and other third-party charges. Refund requests for a third-party charge must be handled with the party that billed it unless Metrico is the merchant of record for that charge.
How to request help
Use the contact page and identify the Metrico account, store, billing date, and charge being questioned. Account ownership may be verified before billing information is changed or disclosed.